Plans changed? It happens. We try to be as flexible as possible.
Cancellation by you: Any booking can be canceled free of charge up to 48 hours before the tour start time. If you prepaid on the website, you will receive a full refund to your original payment method within 14 days. For cancellations made less than 48 hours in advance or in case of a no-show, we will not be able to issue a refund, but talk to us – at the end of the day we're human, and whatever can be arranged with the guides, we will arrange: a different date or another solution, subject to availability.
Cancellation on our part: If we have to cancel a tour – due to extreme weather or for any other reason – we will update you as soon as possible, and you can choose between an alternative date or a full refund. Light rain does not stop us: tours take place in most weather conditions.
How to cancel: Send us an email message go@goguided.tours, or reply to the booking confirmation email – please include your full name and tour date. We will confirm your cancellation in return.